SHIPPING & DELIVERY POLICY

1 Serviceable Pin Codes & Shipping Charges

At Morfuel India Pvt Ltd, we are committed to delivering fresh, high-protein breakfast nutrition directly to your doorstep in pristine condition. We provide reliable express shipping to all serviceable postal PIN codes across India.

International Shipping: We currently operate exclusively within the Republic of India and do not offer international shipping at this time.

2 100% Prepaid Model (No Cash on Delivery)

To ensure contactless, tamper-evident, and friction-free logistics, MORFUEL operates on a strict prepaid-only fulfillment model:

• Cash on Delivery (COD) is NOT available. All orders must be paid in advance via our secure checkout gateway.
• We accept all major Indian payment methods, including UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit Cards, Credit Cards, and authorized digital wallets.
• All digital transactions are encrypted via industry-leading, RBI-compliant 256-bit SSL payment processors.

3 Order Dispatch & Estimated Delivery Timelines

We understand that you count on MORFUEL to jumpstart your mornings without skipping a beat. Here is our dispatch and fulfillment schedule:

Once dispatched, you will receive a tracking link with live carrier updates. Delivery delays resulting from unforeseen courier bottlenecks, adverse weather, or local administrative restrictions are outside our direct control, but our support team will actively assist you until delivery is complete.

4 Address Changes & Order Cancellations

Because our warehouse processes and packs shipments rapidly to maintain our 24-hour dispatch guarantee, tight cancellation and modification windows apply:

Once dispatched: The destination address cannot be altered, rerouted, or recalled, and the order cannot be cancelled.

If you notice an error in your delivery address, please alert our support team immediately at connect@morfuel.com or WhatsApp +91 9746680908 with your Order ID before the dispatch notification is triggered.

5 Lost Parcels & In-Transit Damage Procedure

Your breakfast is packed in heavy-duty, protective packaging designed to withstand transit. However, in the rare event of transit mishaps:

• Lost Parcels: If a shipment tracking status shows non-movement for an extended period or is confirmed lost by our logistics carrier, MORFUEL will immediately dispatch a free replacement or initiate a full refund upon verification.
• Damaged Packaging: If your parcel arrives visibly damaged, crushed, or tampered with, please take clear photos or a short unboxing video within 48 hours of delivery and notify our team. A prompt replacement or refund will be arranged.

6 Failed Deliveries & Return to Origin (RTO)

Our delivery partners make up to 3 delivery attempts and will reach out via phone/SMS to coordinate delivery.

If a shipment is returned to origin (RTO) due to customer unavailability, unanswered courier calls, or an incorrect/incomplete postal address or phone number provided at checkout:

• The customer will be notified once the parcel returns to our warehouse.
• Re-shipping charges of ₹49 may apply to re-dispatch the parcel to the verified address.

7 Monthly Fuel Box Subscription Shipments

For customers subscribed to our Monthly Fuel Box:

• Automated Monthly Cycle: Subscription boxes ship on the same calendar date each month as your initial subscription order.
• Date Adjustments: Subscribers can easily request a change to their monthly billing or shipping date at any time prior to the next billing cycle via their customer portal or by contacting customer support.